Live Chat Blog: Tips & Best Practices

Beeping Chat Invitation increases acceptance rate

Use sound alert for chat invitations to increase chat acceptance rate.

This is how you do it:

Add an audio message to promote your Live Chat service

SSI (SurgicalservicesInternational.com) was looking for ways to increase their live chat interactions with their Web site visitors. They added an audio message on their homepage to present the live chat service as an easy way to get in touch with an expert. As a result, their chat volume more than doubled and for SSI that translates in increased conversion rates and revenues.