Explain your Live Chat service to your customers, not everyone may understand exactly what the buttons are for.
It is important to describe what the live chat service is and how it works along with the chat button. You can do this, for example, by creating a Live Chat explanation page (e.g. livechat.html) that has the chat button and a detailed explanation.
Here are a couple of suggestions you can use:
Customer Service a click away - Live Chat
| Live chat by LivePerson |
Live Chat allows you to chat with an experienced customer service representative in real time. Available from 9:00 a.m. to 5:00 p.m. EST, Monday to Fridays, using your Web browser. This means that there are no delays in getting the help you need. To chat, simply click on a Customer Service Live Chat icon and a small window will pop upon your screen. After a moment, a representative will introduce him- or herself. Type in your question, hit the Submit button and begin your conversation. Remember, unlike email, there are no delays with live chat, so you receive an immediate answer. click here to begin chatting.
You can also try the following:
Chat On-Line with a Support Agent
For faster assistance, chat live in English with a <COMPANY> Technical Support Agent by using our customer support chat, 9 AM - 5 PM EST, Monday through Friday. You may submit an e-mail request to us via the chat button during the offline hours and we will respond on the following business day.
Our research shows a large number of internet users are not familiar with the live chat concept, and they do not expect a live human being to be online and chat with them. This LivePerson suggestion is a must to educate more and more people and get more chats.
Posted by: Live Support Directory Editor | March 24, 2006 at 02:33 AM
Which languages is the system suporting, geman too?
Posted by: single-woman | July 04, 2006 at 03:52 AM
LivePerson supports a large number of languages, including German
Posted by: Suppie | October 31, 2006 at 04:24 AM