Live Chat Blog: Tips & Best Practices

Do your visitors know how to use chat?

When a new feature or service is offered to customers, it should be explained how to use in order to lower the fear of unknown and increase the usability.

You are now offering your prospects and customers a new service real-time, live chat that will enable them to receive immediate response to their inquiries. Some visitors will not be aware of this chat service you are offering unless you explain it clearly.

Have a look at this great example that http://www.assessmentcompany.com implemented on their site and the explanation on their Contact Us page...

Explain your Live Chat service to your customers

Explain your Live Chat service to your customers, not everyone may understand exactly what the buttons are for.

It is important to describe what the live chat service is and how it works along with the chat button.  You can do this, for example, by creating a Live Chat explanation page (e.g. livechat.html) that has the chat button and a detailed explanation.

Here are a couple of suggestions you can use:

Customer Service a click away - Live Chat

	Live chat by LivePerson

Live Chat allows you to chat with an experienced customer service representative in real time. Available from 9:00 a.m. to 5:00 p.m. EST, Monday to Fridays, using your Web browser. This means that there are no delays in getting the help you need. To chat, simply click on a Customer Service Live Chat icon and a small window will pop upon your screen. After a moment, a representative will introduce him- or herself. Type in your question, hit the Submit button and begin your conversation. Remember, unlike email, there are no delays with live chat, so you receive an immediate answer. click here to begin chatting.