Live Chat Blog: Tips & Best Practices

Market your new LivePerson service

Make sure your visitors will be 'clicking to chat' with your online agents by actively marketing your new LivePerson service. One popular option is to send an informative newsletter explaining the new Live Chat service you are offering on the website. See how Saxo Bank announced its LivePerson service by sending a well-designed newsletter to their clients.

Beeping Chat Invitation increases acceptance rate

Use sound alert for chat invitations to increase chat acceptance rate.

This is how you do it:

Add an audio message to promote your Live Chat service

SSI (SurgicalservicesInternational.com) was looking for ways to increase their live chat interactions with their Web site visitors. They added an audio message on their homepage to present the live chat service as an easy way to get in touch with an expert. As a result, their chat volume more than doubled and for SSI that translates in increased conversion rates and revenues.