As a tourism and travel website (www.HotelTravel.com) with a global customer base we needed the ability to communicate and provide 24 hour customer service in multiple languages. Currently we have LivePerson chat available in 8 different languages. Not all of our operators speak all 8 languages so we needed a way to let the visitors know what languages were available at the moment of their chat request. (We didn’t really want to immediately direct a language that was unavailable to an email response, so we needed a way to give our customers the ability to chat in a second language if they so desired.)




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